Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Whitehill Maps collects shipping information and shares it with third parties (e.g. UPS) for the purpose of delivering your order. The Whitehill Maps Etsy shop may be required to maintain this information in order to comply with legal and/or tax obligations.

The Whitehill Maps Etsy shop does not collect or retain personal information for other purposes.

The above refers only to the Whitehill Maps shop. Please refer to Etsy's privacy policy for more information.

Frequently Asked Questions

Sizing details

Each map's print size is included in the product title and description.

All maps printed on watercolor rag include a rough border approximately 0.5 inches wide.

All maps printed on canvas are stretched across a 1.5" fiberboard backing.

Print Materials

Maps are printed either on textured watercolor rag or canvas wraps. Please message me if you would like a map printed on a different material.

Gift wrapping and packaging

All maps are packaged with plastic sleeves and cardboard reinforcement to protect them during shipment.

Maps 11x14" and smaller are shipped flat. Maps 12x16" and larger are shipped rolled up.

Gift wrapping for maps is not offered at this time.